We want you to love your order! If you are not fully satisfied with your purchase, we are happy to help you exchange it or return it for a full refund within 14 days of delivery.

Return Conditions

To be eligible for a return or exchange, items must be:

• Unworn and unwashed
• In their original condition with all tags attached
• Free of any stains, makeup, or fragrances

Please note: Items purchased on sale are final sale and cannot be returned.

Shipping Costs

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect. Shipping costs are non-refundable.

How to Start a Return

To initiate a return or exchange, please email us at support@shoppromiselabel.com with your order number and the reason for your return. Our team will guide you through the next steps.